Extended returns US

90 days returns for all orders nowFeefo logo

 

Are you still open during the CORONA VIRUS outbreak:

Our salons and hospitals currently unable to see our patients during the outbreak however our online shop at Masumi Headwear is still open and we are working hard to give all our customers the best service. We can supply you with everything available on our website and should be able to post them to you to your doorstep. At Masumi Headwear we are committed to ensuring everything is handled in a safe manner and our team is following all the guild-lines set by the government to ensure the safety of everyone. The returns have been extended to 90 days due to the outbreak.

Delivery

Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer.

Our main delivery service provider are USPS and UPS

Delivery cost within the US:

USPS STANDARD SERVICE 3 – 7 days : $5.95
UPS STANDARD: 2 – 5 days : $14.95
UPS Expedited 24-72 hours: $35.00

Please note during the Corona Virus outbreak, because of the safety of our team and USPS team, the time for delivery may be longer. Thank you for your understanding.

Return of Goods:

Any returns should be sent back within 30 days from the date of the invoice. However we guarantee 100% satisfaction with our orders, so if you are not happy with your headwear, no question is asked, and you can return it at any time you wish!

Attention: due to the coronavirus situation the returns have been extended to 90 days

The return address is:

Masumi headwear
5 River Road
Suite 320
Wilton, Connecticut 06897

We recommend returning your goods recorded delivery with tracking number

Please indicate your full contact details together with the invoice number, your contact number so that we could arrange your refund accordingly.

A full refund will be awarded for any unwanted goods within 7 days after receiving the goods to your bank account.

Please note that we will not refund the original delivery or the costs you incur in returning the item to us.

VIP member

How I become a VIP member:

Simply sign up for our newsletter and you will become VIP member

The benefits of the VIP member:

You will receive exclusive offers and promotional codes to use for your future orders.

There is no charge to become a VIP member.

#MYMASUMI

You can inspire millions by sharing your picture wearing your beautiful Masumi Headwear. You can share your picture on our website through the link on the #MyMasumi page or via our social platform pages such as Facebook, Tweeter, and Instagram using the #MyMasumi.

Start making selfies and send us your wonderful image and inspire many! We can’t wait to see your style [Symbol]

As well as that if your picture published, you automatically enter a competition where your picture will be crowned as our winner, and you receive a one-year free headwear supply from Masumi!

General inquiries:

Voucher codes:

You can use your voucher code at the checkout section after placing the order.

You can only use your voucher code once, so use it wisely as you cannot use it again once it is redeemed.

You are not able to use your code in conjunction with any other offer.

What happens after I place my order:

If we receive the order by midday, local time, we tend to send the order the same day or the latest on the next working day. We will contact you if there are any problems with your order.

Can I place the order over the phone:

If you prefer to contact us on the phone and place the order, then you can, and our team at Masumi Headwear is more than happy to assist you on this matter.

You can contact us 24H on (+1) 203 697 8626

Can I go and try my headwear on at the salon?

YES, YOU CAN! We distribute our headwear worldwide so you can find your local salon at our stockist page and by entering your postcode or city name, you shall find your local salon, where you can make an appointment and go and try your beautiful Masuimi Headwear.

Can I send my order as a gift?

Yes! Simply select the option at the checkout & put all the info in the ‘note’ section for us. The gift wrapping and greeting note are absolutely free.

We Work With and Support


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