Are you still open during the CORONA VIRUS outbreak:
Our salons and hospitals currently unable to see our patients during the outbreak however our online shop at Masumi Headwear is still open and we are working hard to give all our customers the best service. We can supply you with everything available on our website and should be able to post them to you to your doorstep. At Masumi Headwear we are committed to ensuring everything is handled in a safe manner and our team is following all the guild-lines set by the government to ensure the safety of everyone.
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer.
Our main delivery service provider is Royal Mail.
Delivery cost within the UK is £3.50 – first-class delivery – delivery time 2-3 working days.
We also offer next day guaranteed delivery within the UK by Royal Mail, and the cost for this service is £7.00.
For the rest of the world, the delivery cost is £10.50 and the estimated time for delivery is 7-10 working days.
Please note during the Corona Virus outbreak, because of the safety of our team and royal mail team, the time for delivery may be longer. Thank you for your understanding.
Return of Goods:
Any returns should be sent back within 30 days for headwear and 14 days for wigs, from the date of the invoice. However we guarantee 100% satisfaction with our orders, so if you are not happy with your headwear, no question is asked, and you can return it at any time you wish!
Helping you during a difficult time –
At Masumi Headwear we currently offer free delivery in the UK and for any orders over £70 for the rest of the world and 90 days return policy on all headwear orders – 14 days for wigs.
The return address is: Avakino Limited, 5 Balholm Court, 640 Wilmslow Road Manchester, M20 6AH, United Kingdom
We recommend returning your goods recorded delivery with tracking number
Please indicate your full contact details together with the invoice number, your contact number so that we could arrange your refund accordingly.
A full refund will be awarded for any unwanted goods within 7 days after receiving the goods to your bank account.
Please note that we will not refund the original delivery or the costs you incur in returning the item to us.
How I become a VIP member:
For us, all our customers are our VIP members. You can simply become a VIP member by signing up for our newsletters and daily updates on the link below:
The benefits of the VIP member:
When you become a VIP, as a member, you receive FREE postage on all your deliveries within the UK and receive exclusive offers and promotional codes to use for your future orders.
There is no fee or monthly membership to become a VIP member.
You can inspire millions by sharing your picture wearing your beautiful Masumi Headwear. You can share your picture on our website through the link on the #MyMasumi page or via our social platform pages such as Facebook, Tweeter, and Instagram using the #MyMasumi.
Start making selfies and send us your wonderful image and inspire many! We can’t wait to see your style [Symbol]
As well as that if your picture published, you automatically enter a competition where your picture will be crowned as our winner, and you receive a one-year free headwear supply from Masumi!
You can use your voucher code at the checkout section after placing the order.
You can only use your voucher code once, so use it wisely as you cannot use it again once it is redeemed.
You are not able to use your code in conjunction with any other offer.
What happens after I place my order:
If we receive the order by midday, local time, we tend to send the order the same day or the latest on the next working day. We will contact you if there are any problems with your order.
Can I place the order over the phone:
If you prefer to contact us on the phone and place the order, then you can, and our team at Masumi Headwear is more than happy to assist you on this matter.
You can contact us between 9 am – 5 pm UK time on telephone number +44 (0) 161 282 8843.
Can I go and try my headwear on at the salon?
YES, YOU CAN! We distribute our headwear worldwide so you can find your local salon at our stockist page and by entering your postcode or city name, you shall find your local salon, where you can make an appointment and go and try your beautiful Masuimi Headwear.