Question 1

What materials do you use?

Accepted Answer

Our alopecia hats for cancer patients use cotton, bamboo and linen materials. Thus, this ensures optimal quality, plus, a gratifyingly soft and comfortable experience. Forget irritation to the scalp! These fabrics are a particularly great choice for women experiencing hair loss. Plus, all are very breathable, so, makes a great option for hot weather. Our chemo workout hats are a good choice for cancer patients and those with alopecia. The fabric is hypoallergenic. So, it is ideal for those undergoing chemotherapy. The fabric contains natural fibers, free of chemicals. As with all our styles, these hats feature double layering and no interior stitching. Thus, our headwear feels especially soft and gentle on the scalp. Buy our alopecia chemo caps and be delighted with the excellent quality.

Question 2

How do I wash my alopecia hat?

Accepted Answer

There are two ways to wash your alopecia chemo headwear. We recommend either putting your headwear on a gentle wash in the washing machine. Or, to hand wash. Also, we recommend air drying your alopecia cancer headwear. Instructions: use cold water and a gentle fabric softener. Gently run in the solution. Then, once clean, either put it on a rack dryer or place it onto a towel and allow it to air dry. This will ensure you don’t get any heat damage or loss of gems. Plus, it will allow your alopecia hats to stay in excellent condition for as long as possible.

Question 3

Can I send a Masumi Alopecia Hat as a gift?

Accepted Answer

Yes, you can! We recognize how small gestures go a long way. So, our gift wrapping is absolutely free of charge! Requesting gift wrap when you send a present is a wonderful touch. Also, it makes that present feel extra special to the receiver. For $5.50 you can now send your order in a luxury magnetic gift box. It is a sleek, elegant item, perfect for storing headwear.  We also offer another service. You can add a personalized card to your order! So, we have various tasteful cards on offer. Each feature messages of love and encouragement. Plus, inside, you can write a personalized note. In turn, a chemo patient can read over encouraging messages from loved ones. Finally, this service is available for only $5.50! After selecting your items, simply head over to your ‘basket’. There you will find the options to ‘Add a little extra.’ Happy shopping!

Question 4

What payment methods do you accept?

Accepted Answer

At Masumi Headwear, customer satisfaction is our number one priority. So, to help your shopping experience, we accept many payment methods. Naturally, you can make payments via credit or debit cards. We also accept PayPal. Additionally, Amazon customers can use their account. So, you can pay at the Amazon checkout page. Or you can even buy headwear and pay later or in instalments with Klarna! Klarna lets our customers enjoy flexible payment options. Such as, pay later or pay in 3 instalments. They are 3 equal interest-free instalments. You have the choice to pay later, giving you 14 days or 30 days from order shipment to pay for products. You don’t need an account! Just shop as usual until you see the Klarna options at the check-out.

Question 5

Do you offer free shipping?

Accepted Answer

We do offer free shipping in the US for orders over $85. For orders below $85, we charge a small fee of $4.26 (UPS Standard Service 3-7 working days). The UPS Standard 2-5 working days costs $10.72. Our UPS Expedited service costs $21.50 and takes 1-2 working days. Plus, for an extra 10% off, enter the discount code VIPMASUMI10 when making your order. To reclaim our gesture of appreciation first select your desired headwear. Then, choose the color and quantity and add to your basket. Go to your basket, apply VIPMASUMI10 into the coupon code box. Press ‘apply coupon’ and you will see the updated price of your purchase. We wish you a happy shopping!

Question 6

What is your return policy?

Accepted Answer

Any returns ought to be sent back within 30 days from the date of the invoice. But we guarantee 100% satisfaction with our orders. So, if you are not content with your headwear purchase, no question is asked, and you can return it at any time you wish! The return address is 5 River Road, Suite 320, Wilton, Connecticut 06897. We recommend returning your goods recorded delivery with a tracking number. Please state your full contact details, with the invoice number and contact number. This is so we can arrange your refund accordingly. A full refund will be granted for any unwanted goods. Within 7 days after receiving the goods to your bank account. Please note that we will not refund to you the original delivery or the costs you incur in returning the item to us.

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